Returns & Exchanges
We want you to love your purchase from us. If for any reason you are not completely satisfied with your order, we offer a hassle-free returns and exchanges process. Please read our policies below to understand the steps involved:
1. Eligibility for Returns & Exchanges:
- Products must be returned within 30 days of the purchase date.
- Items must be unused, in their original packaging, and in resalable condition.
- Personalized or customized items may not be eligible for return or exchange unless there is a manufacturing defect.
2. Initiating a Return or Exchange:
- Contact our customer support team or visit our website to initiate the returns or exchanges process.
- Provide your order details, including the order number and the reason for return or exchange.
- Our team will guide you through the next steps and provide you with a return shipping label if necessary.
3. Return Shipping:
- If the return or exchange is due to a product defect or an error on our part, we will cover the return shipping costs.
- If the return or exchange is due to a change of mind or a non-defective product, the customer is responsible for the return shipping costs.
4. Refunds and Exchanges:
- Once we receive and inspect the returned item, we will process your refund or exchange within 3-7 working days of receipt.
- Refunds will be issued back to the original payment method used for the purchase.
- Exchanges will be processed promptly, and we will provide you with the updated tracking information.
5. Contact Us:
- If you have any questions, concerns, or need assistance with the returns or exchanges process, please reach out to our friendly customer support team - [care@TitanTread.com]. We are here to help!
We strive to provide excellent customer service and ensure your satisfaction. We appreciate your understanding and cooperation in adhering to our returns and exchanges policies. Thank you for choosing us as your preferred destination for your purchases.
Note: The above information is a general overview of our returns and exchanges process. For specific details and any exceptions, please refer to our detailed Returns & Exchanges Policy on our website or contact our customer support team.
1. Eligibility for Returns & Exchanges:
- Products must be returned within 30 days of the purchase date.
- Items must be unused, in their original packaging, and in resalable condition.
- Personalized or customized items may not be eligible for return or exchange unless there is a manufacturing defect.
2. Initiating a Return or Exchange:
- Contact our customer support team or visit our website to initiate the returns or exchanges process.
- Provide your order details, including the order number and the reason for return or exchange.
- Our team will guide you through the next steps and provide you with a return shipping label if necessary.
3. Return Shipping:
- If the return or exchange is due to a product defect or an error on our part, we will cover the return shipping costs.
- If the return or exchange is due to a change of mind or a non-defective product, the customer is responsible for the return shipping costs.
4. Refunds and Exchanges:
- Once we receive and inspect the returned item, we will process your refund or exchange within 3-7 working days of receipt.
- Refunds will be issued back to the original payment method used for the purchase.
- Exchanges will be processed promptly, and we will provide you with the updated tracking information.
5. Contact Us:
- If you have any questions, concerns, or need assistance with the returns or exchanges process, please reach out to our friendly customer support team - [care@TitanTread.com]. We are here to help!
We strive to provide excellent customer service and ensure your satisfaction. We appreciate your understanding and cooperation in adhering to our returns and exchanges policies. Thank you for choosing us as your preferred destination for your purchases.
Note: The above information is a general overview of our returns and exchanges process. For specific details and any exceptions, please refer to our detailed Returns & Exchanges Policy on our website or contact our customer support team.
